Returns & Refund Policy

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Custom or personalized orders cannot be returned unless damaged or defective.

2. Return Process

1. Contact our Customer Care team at [Contact Us link] to initiate a return.
2. Receive a Return Authorization Number and instructions for shipping.
3. Pack the item securely and include all original packaging and accessories.
4. Ship the item to the address provided in the return instructions.

3. Return Shipping Fees

• Customers are generally responsible for return shipping costs.
• We recommend using a tracked shipping method to ensure the package arrives safely.
• Shipping fees are non-refundable unless the item is damaged or defective.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
• Refunds are issued to the original payment method.
• Partial refunds may apply if the item shows signs of use, damage, or missing parts.

5. Exchanges

• Exchanges are handled as a return + new order.
• Contact Customer Care to arrange an exchange and receive guidance.

6. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately.

We will provide a prepaid return label and issue a full refund or replacement.